Count on us any day!

You can count on us for ongoing support. Every time counts and we pride ourselves on being here to help
throughout the process of making a payment. We have listed some of the questions we often get asked below.

Q: How much are money transfer fees?

A: The exact exact transfer amount can vary basedon:

Where you are sending money to and fromWhich method
you send with: bank transfer or mobile money transfer
But no matter what, we’ll always offer you the lowestrates -
in most cases up to 90% lower than othertransfer companies and banks!

Q:What does my recipient need to show when collecting funds in Kenya?

Valid Photo ID. This must be one of the following: Kenyan passport, national ID card, driving license, or foreign passport with visa or refugee card

Q:What information do I need from my recipient to complete a Taaj transaction?

A: Full name. Please enter your recipient’s full legal name. It must match their
valid, government-issued photo ID for them to successfully collect the funds.
Address. We need your recipient’s city. Mobile number. We use this to send
an SMS notification to your recipient with the transaction reference number,
which they will need to collect the funds. We will also inform them when the
funds are ready to be collected. Sending reason. Please indicate whether
it is “family or friend support,” “purchase of services,” “property payment,”
or “sending fund to self”. Please ensure that all your recipient’s details
are correct. Once you make the transaction, it is difficult for us to amend
or stop the transfer, although we will always try our best to do so.

Is there a receiving fee to be paid at the other end?

No! Unlike banks we do not charge a receiving fee at the beneficiary end. The fee that you pay from the originating country is the only fee associated with the payment and the amount sent to your beneficiary is the amount they will receive.

What is the fastest way to send money abroad?

With Taaj, recipient can receive money instantly! Keep in mind that things like bank holidays or time differences can’t affect this since we are open 24/7. Compare that with the usual bank transfers of 3-5 working days.

How safe is Taaj?

Very safe - keeping your money safe is our number one priority. That’s why we: Use world class compliance Fully compliant to AML and CFT requirements